Patient Privacy Policy

Our office makes every effort to remain compliant with the privacy policies that have been set forth by both the Federal (PIPEDA) and Provincial (PHIPA) Governments.  We collect and use your personal information to provide health care.  We collect this information from our patients or persons who have the authority to provide this information such as substitute decision makers.  Our commitment to your privacy extends to meeting or exceeding the legislated requirements relating to personal information.  In certain situations, we will need to contact other healthcare professionals to request or share your medical information so that we can provide care in our office.  You will be advised if we feel that this step is necessary.

PHIPA provides a set of rules for the collection, use and disclosure of personal health information, and includes the following provisions:

  • Consent is required for the collection, use and disclosure of personal health information, with few exceptions
  • Health information custodians are required to treat all personal health information as confidential and maintain its security
  • Individuals have a right to access their personal health information, as well as the right to correct errors
  • Individuals have the right to instruct health information custodians not to share their personal health information with others
  • Rules are provided for the use of personal health information for fundraising or marketing purposes
  • Guidelines are set for the use and disclosure of personal health information for research purposes
  • Accountability is ensured by granting an individual the right to complain if they have identified an error in their personal health information
  • Remedies are established for breaches of the legislation

To address any concerns or questions related to our Privacy Policy, or the measures that we have in place, please do not hesitate to contact the office Privacy Officer, Tori Gray at Waterloo Office Phone Number 519-743-7811